QUALITY/RELIABILITY

Have too many repairs in first year of new trucks
New Lift Truck warranties are not very good
Lift trucks are not backed up very well
Current lift trucks lose value to quickly
Have too much lift truck down time
LP fumes cause us problems
Incur too much product damage

SERVICE

Takes too long to get repairs made
Have to call different suppliers to get work done
It takes too long for serviceman to get here
It takes to long to diagnose problems
Travel time is too costly
Repairs are not done right the first time
Have to  wait for tire work to be done

COST/BUDGET

Spending too much keeping lifts running
New lift trucks cost too much
Not enough financing options
Spend too much on freight charges

ASSURANCE

Lift truck repairs are not guaranteed
Never know what we are getting with the lift truck
 

PARTS SUPPORT

Can't get parts to repair older lift trucks
Having trouble getting parts on time
Need to travel to vendor to pick up parts
Often takes several days to get needed parts
Parts are seldom in stock
Can't find parts for all our various brands of lifts
Serviceman doesn't carry the right parts on the
       service van

 

TRUCK DELIVERY

Not quick enough after order given
Can never get trucks from stock
Can't get loaners for extended availability

BATTERIES/CHARGERS

Trucks won't make it through extended shifts
Have to change batteries during normal shifts
Batteries are always over or under watered
Can't get operators to check water level
Poor battery care is causing problems with lifts
Over watering makes a mess of batteries and
      lift trucks
Battery compartments are full of corrosion
Lose or broken vent caps
Chargers don't shut off automatically